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EZ Eats Terms of Service

Effective Date: 1/04/2025

By using EZ Eats, you agree to the following terms and conditions:

1. Use of the Platform

EZ Eats is a digital platform that connects customers with participating restaurants and facilitates the ordering and delivery of food. By placing an order through EZ Eats, you confirm that all information provided is accurate and that you are authorized to make payments using the payment method submitted.

2. Payment Terms

• EZ Eats accepts Visa and Mastercard as methods of payment.
• All payments are processed securely by our third-party payment processor. EZ Eats does not store or retain your credit or debit card information.
• Payment must be completed in full at the time of placing your order.
• All sales are final once the order is marked as delivered.
• You are solely responsible for ensuring that you are authorized to use the payment method provided when placing an order.
• EZ Eats is not responsible for any unauthorized or fraudulent use of your credit or debit card. If someone places an order using your card or account without your permission, please contact your card issuer immediately. EZ Eats cannot reverse payments once an order is marked as delivered.

3. Delivery and Completion

• An order is considered delivered and fulfilled once our delivery personnel mark the order as completed within the EZ Eats system.
• Once an order is marked as delivered, EZ Eats bears no responsibility or liability for any claims of non-receipt or disputes.
• It is your responsibility to ensure someone is available to receive the order at the specified delivery location.

4. Chargebacks and Disputes

• Any dispute or chargeback initiated after delivery will be challenged using delivery data, order logs, and user account activity.
• Fraudulent chargebacks may result in:
  • Account suspension or permanent ban
  • Reporting to relevant financial institutions or authorities
• EZ Eats reserves the right to recover any costs or losses resulting from fraudulent activity.

5. Refund Policy

• All payments are final and non-refundable once an order has been marked as delivered.
• Refunds may only be granted if:
  • The restaurant fails to prepare the order.
  • The delivery could not be completed due to an error on the part of EZ Eats or its agents.

6. Account Conduct

You agree not to:

• Provide false or misleading information.
• Use stolen or unauthorized payment methods.
• Dispute payments for orders that you or someone on your behalf received.

Any misuse of the platform may result in immediate termination of your account.

7. Limitation of Liability

• EZ Eats is not responsible for:
  • The quality, safety, or preparation of food provided by partner restaurants.
  • Any issues that arise after an order is marked as delivered, including theft, spoilage, or damage.
  • Delays caused by weather, traffic, or other unforeseen circumstances.
• Once delivery is confirmed in our system, EZ Eats accepts no further liability, and payment is considered final.

8. Modifications to Terms

EZ Eats may update these Terms of Service at any time. Continued use of the platform following such changes constitutes your acceptance of the revised terms.

Last updated: 28/05/2025

Privacy Policy for EZ Eats

At EZ Eats, accessible from https://ezeats.gy, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ezeats.gy and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in ezeats.gy. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

ezeats.gy follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, ezeats.gy uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of ezeats.gy.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on ezeats.gy, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that ezeats.gy has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

ezeats.gy's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

ezeats.gy does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Contact Us

Headquarters:

• +592 510 7554
• +592 227 EATS (3287)

West Coast:

• +592 773 4440

Customer Support:

• +592 227 0199

Other:

• ezeats592@gmail.com
• Chat on WhatsApp